GENERAL FAQs

Why should I buy from GMAE?
We offer authentic products at the lowest prices with safe delivery at your doorsteps.

How can I trust buying something online from GMAE ?
We involve our customers throughout the buying process. From order to shipment, our customer care representative stays in touch through calls and messages to ensure safe and transparent delivery.

Can I return the product to GMAE if I don’t like it?
You can only return the product if it’s faulty.

How much does GMAE charge for delivering products?
Our delivery is completely free.

How can I place an order for my mobile phone from GMAE ?
You can place your order with GMAE by making the following steps :
1. Go to our website www.gmae.pk
2. Find your desired phone by typing in the Search Bar.
3. Select the desired Colour and Storage for your mobile phone.
4. Click Add to Cart.
5. Enter your Delivery Information along with Payment Method .
6. Add Coupon Details if applicable.
7. Add Redeem Points if applicable.
8. Press Buy Now .

Your order will be confirmed by one of our Customer Representatives through an automated Text and a Call.
You can also place an order for your preferred mobile phone by calling our Customer Care Department and confirming your order at 0317 2327724

Does GMAE sell PTA Approved mobile phones?
We only sell pin-packed PTA Approved Phones.

Do GMAE mobile phones come with a warranty?
We sell phones with a one-year warranty from the company.

Does GMAE sell pin-packed mobile phones?
Yes, we only sell phones sealed by companies. You can always return the order if the seal is broken.

Does GMAE sell Air Conditioners, refrigerators, and Television?
Currently we only provide price comparision for Air Conditioners, refrigerators, and Television. Soon you would also be able to buy them from GMAE .

Does GMAE ship internationally?
We only deliver in the cities of Pakistan currently.

How can I pay online for the product I purchased from GMAE?
You can pay online through One Link, Master Card or Visa Card.

Can I pay through Cash on Delivery?
You can pay for the product online as well as make payment on delivery.

How can I track my order from GMAE online?
You can track your order through the Tracking ID sent on SMS by our Customer Care Team.

Can I buy the latest phones from GMAE?
We deal with the most selling brands of mobile phones.

How does GMAE ensure the safe shipment of their products?
Our 5-layer packaging and quality assurance methods ensure safe delivery to our customers.

Does GMAE offer installment?
You can now buy your desired items on instalments from www.gmae.pk.

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How can I reach out to GMAE for my queries?
We are more than happy to help our customers. You can reach out to us through our Helpline Number 021 36801800 between 11 am to 8 pm Hours. Or drop a message on our Whatsapp Number
0336-2334245 or email us at
Info@gmae.pk
gmaenterprise22@gmail.com


How do I cancel my order on GMAE?
In case your order has not been dispatched, you can cancel your order by calling us directly on our helpline at 021 36801800. If your order has already been dispatched, you have the option to refuse to accept the order at the time of delivery and return it to our Rider. Our team will identify your order as canceled, and the advance payment will be reimbursed.

In how many days will I receive my order from GMAE?
If you are located in Rawalpindi/Islamabad, Faisalabad, Lahore you will receive your order in 48 hours. Delivery to other cities is made in 3-5 working days.

Does GMAE offer Open Parcel Delivery?
Yes, PriceOye offers Open Parcel Delivery at the time of delivery in the cities of Islamabad, Rawalpindi, Lahore, and Karachi. Under this service, at the time of delivery, the delivery executive will open the package in front of the customer for confirmation of their order to ensure that our customers receive what they have ordered. We are soon expanding this service to other cities of Pakistan.

Can I sell my used mobile phone through GMAE?
We only sell pin-packed brand new mobile phones.

What are GMAE terms and conditions?
Please visit the following page for detailed information on our different policies.
https://gmae.pk/terms

What is GMAE process of shipment?
Our safe and transparent shipment process consists of the following:
→ Make Purchase
→ Confirm orders and payment by getting in touch
→ Ensure the safety of products through 5 layer of packaging
→ Share video of the product being packed with the buyer
→ Safe delivery